Our Company Policies

Return Policy

We pride ourselves on our impeccable customer service.

Back at the Ranch will gladly accept returns or exchanges of unworn merchandise purchased in our store or on our web site within 30 days. 

All sales are final on custom orders. We guarantee your complete satisfaction on each special order.

Privacy Policy

Back at the Ranch respects your privacy and we are committed to maintaining and using this information responsibly. We do not share your personal information with third parties for marketing purposes.

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third-party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any of your personal information such as your name, email address, postal address, or telephone number unless you choose to share it with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Shipping Policy

Thank you for visiting and shopping at Back at the Ranch. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

* Overnight delivery is only available for orders with delivery addresses within the continental United States. 

Delivery delays can occasionally occur.

We do not ship to PO Boxes.

Shipment confirmation & Order tracking

Upon request, we can send you a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties and Taxes

Back at the Ranch is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages

Back at the Ranch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently are able to ship anywhere in the world, for an additional fee.